POLICIES

SEATING TIMES

All reservations will enjoy a two hour seating from the time of their booking. Bookings for lunch must finish by 4.00pm. For dinner bookings, last drinks will be offered at 11.30pm and the restaurant must be closed by 12.00am. This is to comply with the terms of our licence.

MENUS AND BEVERAGES

All large group bookings must pre-select a menu. Groups of eight or more must dine from one of our banquet menus. Please note that the menus are seasonal and subject to change. Beverage packages are available upon request for exclusive venue hire bookings only.

PAYMENT DETAILS

Credit card details are required at the time of booking.  There is a 10% service charge applicable to all bookings of eight guests or more and this gratuity goes straight to the staff in its entirety. The service charge is calculated on top of the minimum spend. An additional 12.5% surcharge applies on Sundays and 15% on public holidays. Please note all bills must be settled on the day/night. A 1.5% surcharge applies on all credit cards and a 1.65% surcharge applies on AMEX transactions. LILYMU is unable to invoice clients after the event and payment must be made in full over a maximum of two credit cards.

CANCELLATIONS

As per our cancellation policy, we must be given 48 hours notice if you wish to cancel your reservation otherwise a $50pp charge applies.

For group bookings in the semi-private dining room, any cancellations/amendments with less than 72 hours notice will incur a $50pp fee. Please note written cancellation is required to the reservations team at info@lilymu.com

FUNCTION & EVENTS BOOKING

Your booking will be confirmed once we have received the signed booking form with credit card details as an acceptance of the terms and conditions. By doing so you agree that LILYMU will keep your credit card details on file until the final account balance is settled. All functions must opt for a banquet menu choice. The final number of guests attending must be notified to the reservations manager no less than 72 hours prior to the booking, this is the number of guests for which you will be charged.

MINIMUM SPEND

A minimum spend applies to all private dining room bookings. The minimum spend will be dependent on date, time and season and will be confirmed with you on a case-by-case basis.

PRE-ORDERS

Our pre-order speciality dishes require a minimum of 24 - 48 hours notice for any reservations Monday - Saturday. Any pre-order speciality dishes for Sunday reservations are required to be ordered 48 hours prior.

DIETARY REQUIREMENTS AND ALLERGIES

To ensure all of your guests are properly catered for, any dietary requirements or special requests must be confirmed with the reservations team at least 72 hours prior to the booking. It is helpful if you could give as much detail as possible on the booking form.

DECORATIONS

Requests for florals, personalised stationery, and gifts must be finalised with the reservations team no less than one week prior to the booking. Please note we do not allow confetti, glitter or open flame candles in the venue.

SEATING ARRANGEMENTS

While we strive to give our guests exactly what they desire we cannot guarantee any specific seating arrangements.